“We are very proud that every year we are able to add more value and create a positive impact on the companies that trust us. Without a doubt, digitalization is now more palpable and this is especially noticeable in our sector. More and more companies, regardless of their size or area of action, are opting to implement technological solutions that help them to overcome turbulent and uncertain times such as those that have been going on for some time now. That is why we want to continue working on improving our value proposition, in such a way that we help companies grow, ensuring that it also has a positive impact for clients, professionals, suppliers and partners,” explains Rosario Piazza, the company’s CEO.
Technology and services: the two levers of growth
Fullstep’s value proposition has two main axes: technology and services. The first of these is based on its self-developed platform, which makes it possible to work in a 360º environment, covering the entire purchasing and procurement process. In addition, it can be integrated with other systems that companies have implemented. In 2022 alone, the companies that have the Fullstep platform have managed more than 8.3 billion euros in purchasing negotiations, 1.5 billion euros in orders issued and 365,000 invoices managed.
On the other hand, outsourcing services (BPO) have become the other core part of the company’s business, whose services have grown by 80% in 2022. Fullstep intends to continue on the growth path in this area, as it is a service that helps companies reduce operating costs by up to 25%.
Objectives 2023: international growth and new platform functionalities
Looking ahead to 2023, Fullstep wants to continue to expand its client base to support a large number of companies with its software solutions, relying on its Indirect Channel. “We are confident that the partner channel will be a lever for growth in 2023. We want to position our software inside and outside our borders, although the main target areas in terms of customer growth will be LATAM and Central Europe,” says Piazza.
Another major challenge for this year will be to create improvements and new functionalities within its platform. Specifically, they are working on a project based on Artificial Intelligence for the automation and processing of data to assist in the comprehensive analysis of suppliers. “The aim of the project is to develop an operational solution in the cloud, which allows the automatic validation of certificates for the intelligent approval of suppliers, as well as the elaboration of risk profiles for each supplier, optimized and updated in real time,” says the CEO.
This project supports a specialized service area in the ESG procurement framework, on which Fullstep will maintain a special focus, in response to the growing need among companies to monitor the environmental, social and governance impact of their supply chain activity.
“None of our achievements would be possible without a team as exceptional as the one Fullstep has. The growth in which we are immersed has led to a new organizational structure to enhance the level of performance, compliance, communication and collaboration with clients, that is, to be more competitive and efficient on a daily basis. That is why José del Pozo has become Director of Purchasing Services, Emilio Gutierrez maintains his responsibilities as Director of Business in LATAM and now assumes the direction of technology services and Antonio Fernández will be CIO and Director of Fullstep TECH“, announces the executive Rosario Piazza.
