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The strategic value of specialised procurement BPO. Companies reduce operating costs by an average of 25-30%.

PRESS RELEASE – 27 January 2025 – Companies are increasingly opting to outsource processes, services or even part of their production in order to optimise business and strategic management, save on operating costs and increase competitiveness and efficiency. In fact, according to data from Statista, in Spain alone the market for outsourcing services is worth 6,000 million euros and will rise to 7,200 million euros in the next four years.

In particular, outsourcing departments are becoming more and more important in the Spanish market. Purchasing departments, a key area in the global strategy of companies, are making a strong commitment to subcontracting or outsourcing through specialised BPO (Business Process Outsourcing) certain purchasing processes such as, for example, the management of orders, invoices, payments, supplier approval or the management of minor purchases. The strategic value of purchasing outsourcing, linked to the fact that the new purchasing models must comply with strict parameters of responsible and sustainable management for their entire sphere of influence, means thatthe demand for BPO has grown exponentially since the pandemic. Specifically, the outsourcing of procurement management processes has grown by around 10% in the last five years, and is expected to close 2025 with a further 15% growth, according to data from Fullstep, a company specialising in end-to-end digitalisation, consultancy and outsourcing of the procurement and supplier relationship, ensuring ESG compliance.

BPO is a key element of the company’s strategy for the future,” said Fullstep.”Delegating the management of the different processes in the purchasing area to a third party is key in terms of efficiency and profitability. From our BPO area, our clients have been able to reduce their operations costs by 25% to 30% and average operation times by 20%. But it is important to understand that specialised procurement BPO offers a number of strategic benefits that go beyond simple cost reduction. It provides access to advanced expertise and technology, flexibility and scalability, enables a clearer focus on core business and improves risk management. In an increasingly competitive and complex business world, outsourcing procurement functions to experts is not only a viable option, but a strategic decision that can transform and strengthen a company’s operations. Therefore, integrating a specialised procurement BPO not only optimises processes, but also positions companies for sustained growth and long-term success,” explains Rosario Piazza, Services Partner at Fullstep.

The technology provided by a BPO allows companies to recover their investment in just 6 months
Renovations, extensions and negotiations of minor purchases is one of the critical points for companies as it can cover, depending on the sector, up to 60% of their purchases. This means that companies are often unable to focus on their target purchases or supplier management.The know-how, specialisation and access to cutting-edge technology offered by outsourcing to a purchasing expert means that contracting a BPO service brings benefits from day one, and is even more notable after a period of between 5 and 6 months, with an ROI of over 100% due to improved prices and conditions with suppliers, optimisation of resources and reduction of execution times, according to the latest data gathered by Fullstep.

And currently, integrating technology for purchasing management has become one of the key points at a business level for generating value, obtaining a competitive and differentiating advantage in the current market and for regulatory compliance. “Digitisation enables transparency, traceability, scalability, efficiency and profitability. Large companies ask for help from a third party with a focus on fast execution, savings and improved conditions. And they also demand the centralisation in a third party of the issuing of orders and their follow-up. If this third party already has technology that allows the customer to have real-time analysis and control of the status of supply and its trading partners, the competitive advantage is enormous. Currently, investment in advanced purchasing management technologies is mainly focused on supplier management systems (SRM), big data analysis and artificial intelligence solutions, which improve efficiency and decision-making,” explains Rosario Piazza. 

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